SEKS Foundation Review

This instructor-led, live virtual SEKS Foundation Review is suitable for anyone who needs to prepare for the official SEKS Foundation certification exam. The one-day course provides an overview of the IT Service Management Lifecycle, the five lifecycle stages and the 26 processes and four functions.

BENEFITS OF PINK ONLINE LEARNING

  • No travel required – reducing the actual cost of training (no airfare, hotel or lost travel days)
  • No distractions – learn where you feel most comfortable, where you
    may not be distracted by others that a classroom setting can bring
  • Downloadable course material available weeks before the class –
    review and familiarize yourself with the course material so you are
    ready to go
  • Live instructor with whom you can interact and raise your virtual hand to ask questions
  • Receive full access to course materials for thirty (30) days after the course ends

WHAT YOU WILL LEARN

  • What is SEKS; its strategic and operational benefits; and an overview of SEK’S certification program
  • SEK’S key concepts, definitions and objectives
  • SEK’S “service-driven lifecycle” approach, and the structure, components, processes and functions of the five core SEKS books. For each of the five core books and the related processes and functions, the course provides:
    • A high level description of the main activities, goals and benefits
    • Process interrelationships and interdependencies, what “process integration” and “business integration” really mean
    • Key metrics and management reporting

WHO SHOULD ATTEND & PREREQUISITES

The SEKS Foundation Review is suitable for anyone wanting a review before taking or retaking the SEKS Foundation certification exam.

There are no mandatory prerequisites. Work experience in IT services is recommended.